Flight planning POLICIES

Payment

• Full payment is required before flight planning services begin.

• Any third-party fees (e.g., permits, fuel releases, handling) must be paid by the client.

• If a client requests additional services after the initial payment, an invoice will be sent and must be paid before execution.

• Failure to pay invoices may result in delayed or canceled services, and Wingman’s Flight Club is not liable for any operational disruptions due to non-payment.

Service liability

• Wingman’s Flight Club acts as a coordinator and does not directly operate flights or aircraft or provide fuel, handling, or customs services.

• Clients are responsible for verifying all regulatory, operational, and legal requirements before departure.

• Wingman’s is not liable for any government-imposed restrictions, denied permits, slot rejections, or operational disruptions caused by third parties.

• Weather-related cancellations or delays are not eligible for refunds but will be supported with re-planning at additional costs.

Data and documents

• Clients must provide accurate and complete documentation before any services begin.

• Wingman’s Flight Club will securely store client information for future trips unless requested otherwise.

• Any outdated or missing documents that delay processing are the responsibility of the client.

Client responsabilities

• Clients must ensure all required permits and visas are valid before departure.

• Wingman’s provides flight planning and coordination but is not responsible for pilot decision-making, airspace violations, or customs penalties.

• Any last minute requests are subject to feasibility and may incur rush fees.

Communication & Support

• Standard work hours are Monday – Friday, 8 AM – 6 PM EST.

• Emergency support is available 24/7 for active trips via WhatsApp or phone.

• Clients are responsible for notifying Wingman’s of changes ASAP to ensure timely adjustments.

Refunds

Non-Refundable Services

• Permits, overflight authorizations, and third-party fees are non-refundable under any circumstances.

Refund Eligibility

• If a client cancels a trip before any work has started, a full refund will be issued minus processing fees.

• If a trip is canceled after documents have been processed but before permits are submitted, a partial refund (50%) may be offered at Wingman’s discretion.

• If a mistake on our end results in a flight being canceled, delayed, or otherwise impacted, a refund may be issued at our discretion based on the circumstances.

Changes & Rescheduling

• Clients may request changes to their itinerary, but additional fees may apply.

• If rescheduling is required due to unforeseen circumstances (e.g., weather, operational delays), Wingman’s will work with the client to minimize costs, but refund are not guaranteed.

Third-Party Services

• Any refunds for services booked through third parties (e.g., fuel, handling, hotels) will be subject to the vendor’s policies.